Mercfun focuses on providing standardized, reliable one-stop B2B sourcing service for global wholesalers, retailers and brand operators. This service policy clarifies our service standards, cooperation norms, communication principles, to build long-term transparent partnerships with all clients.
1. Inquiry & Quotation Service
After receiving your inquiry about electronic products, our sales team will review your demands and send formal quotations within 24 working hours. 1.2 All quotations include clear information: product specifications, unit price, MOQ, sample cost, production lead time, payment terms and shipping options. 1.3 Quotation validity period is 30 days. Prices will be re-adjusted when raw material cost, exchange rate or logistics price fluctuates sharply.
2. Sample Service
Clients can apply for product samples for quality testing. Sample cost and freight shall be borne by the buyer unless we reach special agreement. 2.2 We arrange sample production after receiving sample payment. The sample delivery time will be informed in advance. 2.3 If mass order is confirmed after sample verification, we can negotiate sample fee refund rules.
3. Order & Production Management
Formal order will be confirmed via Proforma Invoice (PI). Production will be arranged only after receiving agreed deposit. 3.2 We follow confirmed product specifications for mass production. Any modification on design, function or packaging must be confirmed in writing by both parties. 3.3 We support customers to arrange factory inspection before shipment. You can appoint third-party inspection company or send your own staff.
4. Payment Terms
Our main settlement method is international bank wire transfer (Offline Payment). Other payment ways can be discussed separately. 4.2 Payment schedule follows the agreement written on PI. Please complete payment according to the schedule to avoid delaying production and delivery.
5. Logistics & Delivery
We can provide sea freight, air freight and express delivery solutions according to customer’s requirements. 5.2 Estimated delivery date is for reference only. We will inform clients promptly if delays are caused by factory production, port congestion, customs clearance or other force majeure factors. 5.3 Freight cost is quoted separately unless stated as delivered price. The risk of goods transfers to buyer after goods handover to logistics carrier.
6. Quality & After-sales Support
Strict quality inspection will be conducted before shipment. 6.2 For quality problems caused by our production, please provide photos, videos and related evidence within 7 working days after goods arrival. We will negotiate solutions including rework, replacement or compensation. 6.3 We are not responsible for damage caused by improper transportation, wrong operation, unauthorized product modification or normal wear and tear.
7. Communication Rule
Our official working time: Monday to Friday, 9:00 - 18:00 (GMT+8). We will reply all valid messages within 24 working hours. 7.2 All important agreements related to orders, prices and requirements need written confirmation. Oral conversation cannot be regarded as formal cooperation basis.
8. Intellectual Property
We strictly protect customers’ exclusive molds, private designs and confidential demand information. We will not disclose your confidential materials to third parties without authorization. 8.2 Clients must guarantee that their customized design do not infringe third-party intellectual property rights.
Mercfun reserves the right to adjust this service policy appropriately. The latest version shall prevail. If you have any questions about our service policy, please contact our customer service team.
